Privacy Policy
This Privacy Policy describes how Clickbook srl (“we” or “the Company”), headquartered in Rome, Via Augusto Mascheroni 7, 00199, VAT ID: 12786411004, collects, uses, and protects the personal data of users of the website www.fromhometorome.com (“Site”).
Data Controller
The Data Controller of personal data is Clickbook srl, headquartered in Rome, Via Augusto Mascheroni 7, 00199.
For any questions or requests regarding the processing of personal data, you can contact us at:
📧 info@fromhometorome.com
Data Processing Roles
Clickbook srl acts as the Data Controller of personal data processed in relation to bookings and services offered through the Site.
Solutions Plus srl, as the company providing the KrossBooking platform used to manage reservations, acts as a Data Processor pursuant to Article 28 of the GDPR, processing personal data on behalf of Clickbook srl.
Solutions Plus srl processes personal data exclusively for the purposes related to the provision and management of the booking platform, in accordance with the instructions provided by the Data Controller and in compliance with applicable data protection laws.
Types of Data Collected
Through the Site, we collect the following categories of personal data:
Data voluntarily provided by the user:
- Name, surname, email address, phone number, and other information provided through contact or booking forms
- Data necessary to process bookings and provide requested services
- Payment data (e.g., credit card details) are not stored directly by the Company, but are processed through secure third-party payment providers
Data collected automatically:
- IP address, browser type, device used, operating system
- Browsing data (e.g., pages visited, time spent)
- Cookies and similar technologies (see Cookie Policy)
Purpose of Data Processing and Legal Basis
Personal data is processed for the following purposes:
Execution of a contract or pre-contractual measures (Art. 6(1)(b) GDPR):
- Managing information requests and bookings
- Providing accommodation and related services
- Communicating with users regarding their bookings
Compliance with legal obligations (Art. 6(1)(c) GDPR):
- Tax, accounting, and administrative obligations
- Compliance with public security regulations
- Responding to requests from competent authorities
Legitimate interest (Art. 6(1)(f) GDPR):
- Improving the user experience and functionality of the Site
- Fraud prevention and IT security
- Protection of the Company’s rights
Consent (Art. 6(1)(a) GDPR):
- Sending marketing communications and newsletters
- Installing profiling cookies
Data Retention
Personal data will be retained for the time strictly necessary to achieve the purposes described above, and in any case:
- Contractual data: for the duration of the relationship and up to 10 years for legal/accounting obligations
- Marketing data: until consent is withdrawn
Data Sharing
Personal data may be shared with:
- IT service providers and hosting services
- Booking management systems (including KrossBooking)
- Payment service providers
- Professional advisors (e.g., accountants, legal consultants)
- Competent authorities, where required by law
All third parties act as data processors pursuant to Article 28 GDPR or as independent data controllers where applicable.
Data Transfer Outside the EEA
If personal data is transferred outside the European Economic Area (EEA), we ensure that such transfers comply with GDPR provisions, including the use of Standard Contractual Clauses approved by the European Commission.
User Rights
Under GDPR, users have the right to:
- Access their personal data
- Rectify inaccurate or incomplete data
- Request deletion (“right to be forgotten”)
- Restrict processing
- Object to processing based on legitimate interests or for marketing purposes
- Request data portability
- Withdraw consent at any time
Users also have the right to lodge a complaint with the competent supervisory authority.
To exercise these rights, contact:
📧 info@fromhometorome.com
Cookies
The Site uses cookies for technical, analytical, and marketing purposes.
For more information, please refer to our Cookie Policy.
Changes to this Privacy Policy
We reserve the right to update this Privacy Policy. Updates will be published on this page with the relevant date.
Contact Information
📧 Email: info@fromhometorome.com
📍 Address: Clickbook srl, Via Augusto Mascheroni 7, 00199 Rome, Italy
This Privacy Policy has been drafted in accordance with Regulation (EU) 2016/679 (GDPR).
